Privacy Policy
Thrivehipnatural (we, our, us) publishes a digital well-being guide for employees from our studio at 296 Findon Rd, Findon SA 5023, Australia. This Privacy Policy explains what limited personal information we collect when you visit the website, ask a question through our contact form, or request one of our toolkit kits, and how we handle that information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Information we collect
We only ask for the information we actually need. When you use the contact form, we collect the name you provide, your email address, the content of your message, and the timestamp of the submission. When you open a request for a toolkit kit, we may also note the kit name and delivery preferences you mention in your message.
We also receive a small amount of technical information from your browser when you visit any page, including the type of device and browser you use, the approximate region of your network connection, and the pages you opened during your visit. This information is used in aggregate to keep the website working smoothly.
2. How we use your information
We use the information you provide to reply to your message, to send the kit you requested, to keep a basic record of our correspondence, and to improve future versions of the guide based on the questions readers are actually asking. We do not sell, rent or trade your personal information with any third party.
3. Legal basis
We rely on your consent (ticked at the bottom of the contact form) and on our legitimate interest in answering a message that you initiated. You can withdraw consent at any time by writing to us using the contact handle on the contacts page.
4. How long we keep your information
Messages submitted through the contact form are stored for up to twenty-four months so that we can refer back to the context of an earlier conversation if you write to us again. Records related to paid toolkit orders are stored for seven years to meet Australian record-keeping obligations. After these periods elapse, the information is securely deleted.
5. Sharing with service providers
Our website is hosted by a reputable Australian-based hosting provider, and we use a transactional email service to deliver messages between you and our team. These providers process information strictly on our instructions, only for the purposes described in this policy, and under written agreements that require appropriate security standards.
6. International transfers
Where any service provider is located outside Australia, we take reasonable steps to ensure they handle your information in a way that is consistent with the Australian Privacy Principles. The countries currently involved are listed in the privacy information available from each provider.
7. Security
We use industry-standard safeguards to protect your information, including transport-layer encryption (HTTPS) for every page on the website, access controls on our email and storage systems, and regular reviews of our internal practices. No method of transmission is perfectly secure, but we take privacy seriously and act quickly if a concern is reported.
8. Your rights
You have the right to ask for a copy of the personal information we hold about you, to correct anything that is inaccurate, and to ask us to delete information that we no longer need. To make a request, please contact us through the contact page with enough detail for us to identify the relevant records.
9. Children
The guide is written for working adults and is not directed at children under sixteen. If you believe a child has shared information with us, please get in touch and we will remove the relevant records promptly.
10. Cookies and similar storage
We use a very small amount of local storage in your browser to remember whether you have dismissed our privacy notice. We do not use advertising trackers, third-party analytics that profile individuals, or session recordings. For more detail, please read our Cookies Policy.
11. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page shows when the most recent update was published. Material changes will be highlighted on the home page for a reasonable period before they take effect.
12. Contact
If you have a question about this policy or about how we handle your information, please reach out through the contact page. We aim to reply within five business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.